Frequently Asked Questions
To better assist you, we have compiled a list of questions we are frequently asked by our patients and their families. Please browse below to answer many general questions.
We do not contract in-network with insurance companies. Our patients pay the full appointment fees at the time of the service and we can provide super bills patients can submit for reimbursement directly from their insurance companies. We cannot guarantee reimbursement or inform patients of what will be covered as insurance plans vary. For pricing questions, please call or email our help desk.
We realize you and your loved ones are more than a label. Using common diagnostic terms can aid understanding and help guide treatment solutions. If you would like to know more, please visit our What We Treat page.
We are not an emergency clinic. If you have an emergency, please dial 911. Also, we are not contracted with any court system and do not provide court ordered services related to child custody or other matters. For a list of services that we provide and do not provide, please visit our What We Treat page.
We are here to help! You don’t need to figure everything out yourself. Call or email our friendly staff with questions and we will help guide you in deciding your next steps.
Please contact us and we will be able to tell you if we can help or give you referrals if necessary.
We are an outpatient provider so we do not have inpatient facilities. We are not a hospital and do not provide detox services for addictions. We do not treat schizophrenia or brain disorders related to advancing age such as dementia or Alzheimer’s. We are not contracted with any court system and do not provide court ordered services related to child custody or other matters.
We can work directly with patients ages 3+ for testing, 6+ ADHD diagnosis and medication management and have a wide range of treatment options for children, adolescents, and adults. We conduct neuropsychological assessments for individuals ages 3-60.
3+ for testing, 6+ older ADHD diagnosis and medication management
Children attend the intake appointment with Dr. Mark Ruggiero – but for intakes with Dr. Serin or therapy appointments, only the parents attend, no children. If you have an older teenager that would like to be involved in the intake that can be discussed.
Dr. Mark Ruggiero is in the Happy Valley office every Wednesday from 9 to 5.
Yes, however please check with your plan to insure that your HSA will reimburse you for your services at our facility.
We ask that if you are unable to make your scheduled appointment time that you give us a 2 business day notice to avoid any charges to the card on file.
Unless an adult is under guardianship or is severely mentally ill, we request that adults take responsibility for scheduling their own appointments rather than a third party.
No we do not.
Children with ADHD and anxiety appear to experience more emotional dysregulation than their peers. While they experience the same emotions as individuals their age, they experience them much more frequently and intensely. They may be more likely to get stuck and caught up in their emotion due to difficulties with executive functioning skills and seeing the bigger picture.